• Simple Setup

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• Can I make a one time payment for Screen Time?
• Fair Refund Policy
• What types of payment do you accept?
• Can I change my plan later?
• How many children can I have on my subscription?
• What is the notice period for cancelling?

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• Tablets
• Phones

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• How do I change the email address that my child’s device is linked to?
• Are new apps automatically blocked?
• Why does Screen Time require camera permissions?
• If I temporarily unblock an app, how do I then block it again?
• Why am I asked to enable Unknown Sources?
• Why are there apps blocked that I didn’t block?

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• 8. Monitor the apps being used
• 7. Daily summary of your kid’s activity
• 9. Monitor websites visited
• 6. Block on demand or let them play for longer
• 3. Get your kids to bed on time
• 4. Schedules

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• Why does the parents app need access to the Contacts?
• Can my partner use the Screen Time app as well? &
• How can I delete a device from my child’s profile? &
• Why has the school blocker been removed? &
• How can I delete a schedule?
• Adding another child

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• What version of iOS do I need to run Screen Time?
• What is the passcode that I need to set up the profile?
• Can my kids have a warning to let them know their Daily Limit is almost reached?
• Do you need an internet connection? &
• Where can I find my account ID?
• Why are individual apps not showing in the app log?

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• I’ve forgotten my email address
• How do I manage the emails I get from Screen Time? &
• Will Screen Time be translated into my language?
• How do I change my payment details?
• Is my subscription automatically renewed?
• How does the Google and Facebook login work?

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• Free Play Mode & Instant Pause 6 Articles
  • Do you need to be connected to the internet for Play/Pause to work? &
  • Does Play or Pause take effect immediately? &
  • How do I cancel Free Play Mode?
  • How do you cancel Instant Pause? &
  • Is there a time limit for Instant pause? &
  • What happens if my children aren’t connected to the internet when I send a Play or Pause? &
• Tasks 4 Articles
  • Does an approved Task show up for all parents on an account? &
  • Can I set up weekly Tasks for specific days?
  • How do I create a new Task?
  • Do Tasks add time to the Bed blocker, Schedules, or Blocked apps list?
• Bed Blocker 5 Articles
  • Do I need to account for different timezones when setting the bed blocker or schedules?
  • If the daily limit hasn’t been reached will bed blocker block apps? &
  • Can I switch the Lights Out feature off?
  • How do I allow emergency calls to be made after lights out time?
  • What’s the difference between “bedtime” and “lights out”?
• Reporting 2 Articles
  • Can you track widgets and music apps?
  • Does the Daily Summary show app usage per device?
• Schedules 3 Articles
  • Do I need to account for different timezones when setting the bed blocker or schedules?
  • How can I delete a schedule?
  • How can I enable my child to make phone calls? &
• Daily Limit 4 Articles
  • How do I know how much of the Daily Limit my child has today?
  • Why do I see Limited next to some apps?
  • How does the Daily Limit work if your child has multiple devices?
  • What does my child see when the Daily Limit is reached?

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• Why can’t I see my children’s profiles or devices anymore?
• I can’t see my child’s activity for the last few days
• When I make a change to settings, they aren’t updated on my child’s device
• When I press the Install button nothing happens
• I didn’t receive the email with my password
• Alcatel settings

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• 1. Install “Layout Fixer” to stop apps getting rearranged
• 5. Reward kids for doing their chores
• Download your Family Screen Time Pact
• 4. Get your kids to bed on time
• 3. Schedules
• 6. Block on demand or let them play for longer

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