Screen Time
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  • Getting Started - Apple

    8 Articles
    • Disabling iPhone Backup Encryption for Supervise Mode
    • 1. Install “Layout Fixer” to stop apps getting rearranged
    • 5. Reward kids for doing their chores
    • 4. Get your kids to bed on time
    • Download your Family Screen Time Pact
    • 6. Block on demand or let them play for longer
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  • Pricing page

    6 Articles
    • What types of payment do you accept?
    • Can I make a one time payment for Screen Time?
    • How many children can I have on my subscription?
    • Fair Refund Policy
    • Can I change my plan later?
    • What is the notice period for cancelling?
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  • Shared Android device install

    2 Articles
    • Tablets
    • Phones
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  • Android install video

    1 Article
    • Simple Setup
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  • Parent's app

    12 Articles
    • Why does the parents app need access to the Contacts?
    • Can my partner use the Screen Time app as well? &
    • How can I delete a schedule?
    • Update parent’s app
    • How can I delete a device from my child’s profile? &
    • How can I enable my child to make phone calls? &
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  • Features

    38 Articles
    • Bed Blocker 4 Articles
      • If the daily limit hasn’t been reached will bed blocker block apps? &
      • Do I need to account for different timezones when setting the bed blocker or schedules?
      • Can I switch the Lights Out feature off?
      • What’s the difference between “bedtime” and “lights out”?
    • Geolocation 4 Articles
      • How do I upgrade my subscription to geolocation?
      • What is Geolocation?
      • How does geolocation work?
      • How do I enable geolocation on my child’s device?
    • Reporting 2 Articles
      • Does the Daily Summary show app usage per device?
      • Can you track widgets and music apps?
    • Free Play Mode & Instant Pause 6 Articles
      • Does Play or Pause take effect immediately? &
      • Do you need to be connected to the internet for Play/Pause to work? &
      • How do you cancel Instant Pause? &
      • Is there a time limit for Instant pause? &
      • How do I cancel Free Play Mode?
      • What happens if my children aren’t connected to the internet when I send a Play or Pause? &
    • Tasks 4 Articles
      • Does an approved Task show up for all parents on an account? &
      • Do Tasks add time to the Bed blocker, Schedules, or Blocked apps list?
      • Can I set up weekly Tasks for specific days?
      • How do I create a new Task?
    • Schedules 3 Articles
      • Do I need to account for different timezones when setting the bed blocker or schedules?
      • How can I delete a schedule?
      • How can I enable my child to make phone calls? &
    • Daily Limit 4 Articles
      • How do I know how much of the Daily Limit my child has today?
      • Why do I see Limited next to some apps?
      • What does my child see when the Daily Limit is reached?
      • How does the Daily Limit work if your child has multiple devices?
    • Web Filtering 12 Articles
      • How do Web Filtering categories work?
      • What are restricted websites?
      • Which Web Filtering categories are allowed by default?
      • How does Web Filtering work?
      • How do I add a restricted website?
      • How do I subscribe to Web Filtering?
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  • Troubleshooting

    29 Articles
    • Disabling iPhone Backup Encryption for Supervise Mode
    • I didn’t receive the email with my password
    • Automatically include new apps isn’t working
    • When I make a change to settings, they aren’t updated on my child’s device
    • Disable notifications for Daily Summary email
    • What ports does Screen Time use? &
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  • Account & Payment

    23 Articles
    • I’ve forgotten my email address
    • Will Screen Time be translated into my language?
    • Is my subscription automatically renewed?
    • How do I manage the emails I get from Screen Time? &
    • What types of payment do you accept?
    • How do I change my payment details?
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  • Kid's app - Apple

    19 Articles
    • What is the passcode that I need to set up the profile?
    • Why do my kid’s app folders keep disappearing?
    • Do you need an internet connection? &
    • Do the Phone and Alarm app get blocked on Apple?
    • Where can I find my account ID?
    • Why is there a passcode on my child’s device after installing?
    View all
  • Kid's app - Android

    22 Articles
    • Are new apps automatically blocked?
    • Why does Screen Time require camera permissions?
    • Why am I asked to enable Unknown Sources?
    • How do I change the email address that my child’s device is linked to?
    • If I temporarily unblock an app, how do I then block it again?
    • Why are there apps blocked that I didn’t block?
    View all
  • Getting Started - Android

    10 Articles
    • 7. Daily summary of your kid’s activity
    • 8. Monitor the apps being used
    • 3. Get your kids to bed on time
    • 4. Schedules
    • 9. Monitor websites visited
    • 2. Block apps from being used
    View all

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