How can we help?
Help Topics
Account & Payment
23 Articles- Can I change my plan later?
- Can I make a one time payment for Screen Time?
- Can my partner use the Screen Time app as well?
- Deleting your Screen Time account
- Fair Refund Policy
- Getting a refund through iTunes
Kid's app - Apple
19 Articles- Can I turn restrictions back on after installing?
- Do the Phone and Alarm app get blocked on Apple?
- Do you need an internet connection?
- How do I uninstall/delete Screen Time
- How do I update Screen Time?
- See how long kids have used each app
Troubleshooting
27 Articles- Alcatel settings
- Asus settings
- Automatically include new apps isn’t working
- Connect to the internet through USB
- Daily Limit bar isn’t going down
- Disable notifications for Daily Summary email
Pricing page
6 Articles- Can I change my plan later?
- Can I make a one time payment for Screen Time?
- Fair Refund Policy
- How many children can I have on my subscription?
- What is the notice period for cancelling?
- What types of payment do you accept?
Parent's app
12 Articles- Adding another child
- Can my partner use the Screen Time app as well?
- How can I delete a child from my account?
- How can I delete a device from my child’s profile?
- How can I delete a schedule?
- How can I enable my child to make phone calls?
Kid's app - Android
22 Articles- 2 Screen Time icons on child’s Android device
- Are new apps automatically blocked?
- Can my kids have a warning to let them know their Daily Limit is almost reached?
- Child can’t use the multi window/split screen feature
- Do you need an internet connection?
- Does it work with multiple User Profiles?
Getting Started - Apple
7 Articles- 1. Install “Layout Fixer” to stop apps getting rearranged
- 2. Limit your kids daily screen time
- 3. Schedules
- 4. Get your kids to bed on time
- 5. Reward kids for doing their chores
- 6. Block on demand or let them play for longer
Getting Started - Android
10 Articles- 1. Limit your kids daily screen time
- 2. Block apps from being used
- 3. Get your kids to bed on time
- 4. Schedules
- 5. Reward kids for doing their chores
- 6. Block on demand or let them play for longer