Daily Limit bar isn’t going down &

by Oliver on April 11, 2018

If the Daily Limit is not being used up then the first thing to do (if your child has an Android) is check that there are apps included in the limit. You can see how to do that on this page.

If all the apps are included in the limit that you want to be, and the limit still isn’t working then use our troubleshooting tool on this page to help find out where the problem is.

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Why has the school blocker been removed? &

by Oliver on April 11, 2018

If you turn off the School Blocker feature then it will be removed from your account, we’re sorry to do this and have tried to contact everyone to let them know this will be happening.

The reason is that the School Blocker has now been replaced with the Schedules feature, so you’ll need to set up a Schedule instead to block apps during your child’s School hours. Check out this page to see how to do that.

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Why isn’t Whatsapp use being recorded?

by Oliver on April 11, 2018

Screen Time will only show app usage in the App Log for apps that open for more than 10 seconds. We don’t want to clog up the App Log with lots of short app sessions that are quickly opened and then closed. However ALL app usage, even if it’s less than 10 seconds is counted towards the Daily Limit.

If your child is still able to use Whatsapp even though it’s blocked then it could be that messages are being sent from the device’s lock screen.  Screen Time can’t block notifications that are on the lock screen the app needs to be opened fully for it to be blocked.

There is a workaround to prevent that happening though, on your child’s device:

  1. Open the Android Settings app
  2. Tap on Sound and Notification
  3. Find the setting that says When device is locked and tap on that
  4. Select Don’t show notifications at all
  5. Lastly can you block the Android Settings app using the App Blocker so that setting can’t be changed back
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How to uninstall Google Family Link

by Oliver on March 16, 2018

Google Family Link is linked to your child’s Gmail account, unfortunately to delete the app from their device you will need to delete their Gmail account as well.

This means that your child will lose data from their Gmail account and services where their Gmail account was used. We’re not sure exactly what that means, but here is what Google say in the Family Limit app.

[Your child] will lose access to data & services. You’re about to delete [Your child’s email address] and it’s data. [Your child] also could lose access to services where this account is used, including services outside of Google.

On your child’s device

  1. Open the Family Link app and tap on the menu bars, then select Remove Account.Remove account
  2. On the next screen choose Remove Account again.Remove account page
  3. Choose your Gmail account as the person that will be removing Family Link from your child’s device.Parent's account page
  4. To authorize the removal of the app you’ll need to enter the password for your Gmail account.Enter your Google account password
  5. You’ll see a message telling you the account has been removed.

On the parent’s device

  1. Open the Google Family Link app on the parent’s device and tap on the child you want to remove the app for.The child homepage in Google Family Link app
  2. Tap on the 3 dots in the top right hand corner and then tap on Account Info.Account info button
  3. Scroll down to the bottom of the child’s account page, and tap on Delete Account.At the bottom of the account info page is a delete account button
  4. Read the information about what account data will be deleted.Information on what data will be deleted
  5. Scroll down to the bottom of that page, tap on the 3 checkboxes and then tap on Delete Account.

On your child’s device

You can now delete the Google Family Link app from your child’s device like you would any other app.

Drag the Family Link app to uninstall it

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Can you block websites?

by Oliver on February 27, 2018

You can’t block websites using Screen Time. If your child has an Android device then you can see what websites they are visiting and what search terms they are typing into Google using the Web & Search History features.

In the future we might add the ability to block websites, if that’s something you’d like to see please vote for that feature by pressing the Send Us Your Ideas button on this page.

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Can you read your child’s text messages?

by Oliver on February 27, 2018

At the moment you can’t read what text messages are being sent and received. You can see when the text message app is used in the app log (for Android only), but not how it’s used.

In the future we might add the ability to read text messages, if that’s something you’d like to see please vote for that feature by pressing the Send Us Your Ideas button on this page.

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