We use Stripe for our subscription payments so you can be confident your card details are completely safe and secure.
How many children can I have on my subscription?
You can have as many children on your Screen Time subscription as you want, with up for to 5 devices per account. You do not need to have one subscription per child.
What types of payment do you accept?
We accept Credit or Debits cards that are either Visa, MasterCard, or American Express (unless registered in Mexico); PayPal payments; if you have an iTunes account and an Apple device then you can pay using iTunes.
Can I change my plan later?
Yes you can (as long as your subscription isn’t through iTunes). If you decide to change your subscription plan email our support team using firstname.lastname@example.org and they will help change it.
What is the notice period for cancelling?
We don’t have a notice period, you can cancel your subscription at any time by either contacting our support team or using the steps on this page.
How do I cancel my subscription?
If you want to cancel your subscription with Screen Time you can do so by going into Account > Subscription. NOTE: If you signed up through iTunes then please read the instructions on this page which explain how to cancel.
Can I make a one time payment for Screen Time?
You can only pay for Screen Time with either a monthly, 6 monthly or yearly subscription. We understand that the subscription style payment isn’t going to be for everyone but we decided on it because we think it allows us to provide the best service to our customers where we can continually develop new features, provide general updates and fix bugs.
Fair Refund Policy
Bad and unclear refund policies are frustrating. We never want parents to feel cheated by paying for Screen Time. So our policy is simple: if you’re unhappy with Screen Time for any reason, get in touch and we’ll take care of you. Read more about our fair refund policy in this page. NOTE: If you purchased Screen Time through iTunes, then please read this page.