Fair Refund Policy

Bad and unclear refund policies are frustrating. We never want parents to feel cheated by paying for Screen Time. So our policy is simple: if you’re unhappy with Screen Time for any reason, get in touch and we’ll take care of you.

If you purchased Screen Time through iTunes, then please read this page.

Examples where we’d grant a full refund

  1. If you were just charged for your next month/ 6 months / year of Screen Time, but you meant to cancel, we’re happy to refund that charge.
  2. If you tried Screen Time for a month, and you just weren’t happy with it, we’ll refund your money.

Where we’d grant partial refunds

  • If we fail at providing you service (e.g. we never responded to a support request, or Screen Time didn’t work for many days/weeks), we’d issue a partial credit to your account.

At the end of the day, every situation is unique. There are bound to be some cases that don’t exactly match the above examples so don’t hesitate to get in touch and tell us what’s going on.

We’re very nice people and we’ll always do our best to make things right!

Was this article helpful?

Related Articles

5 comments

Join the conversation
  • Claudia Morales - 18/01/2016 reply

    Hola , tuve un problema con la aplicacion por que mi hijo pudo quitarla de el telefono y no se como a pesar de que tenia clave. Esto quiere decir que la aplicacion no es muy segura. Que puedo hacer? Gracias

    Oli - 19/01/2016 reply

    Puedo ver que usted ha contactado con nuestro equipo de apoyo ahora . Voy a tratar de ayudarle a través de allí en vez de en esta sección , ya que es más fácil de esa manera.

  • Claudia Morales - 17/01/2016 reply

    Hola . No puedo ver el historial ni las paginas web en las que mi hijo se conecta. Que puedo hacer? Gracias

  • Claudia Morales - 14/01/2016 reply

    Como puedo agregar otro dispositivo??

    Oli - 15/01/2016 reply

    Sí se puede añadir otro dispositivo.

Join the conversation

Need Support?

Can't find the answer you're looking for?
Contact Support