Sometimes when you press the Send Reminder button on the password screen the email doesn’t end up in your inbox. It can sometimes be because the email address that was entered has a typo. Password’s are stored in the app on your device, so we can’t remotely reset them for you, however we are sometimes able to track the email that is sent out when you press the Send Reminder button.
So if you’re in this sticky situation then can you click the Send Reminder button again, and make a note of the email address in the popup. Once you have that email address contact our support team and we’ll see if we can find the password for you.