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Troubleshooting
Reinstall Screen Time on iPad/iPhone/iPod
Reinstall with same email address Open iPad/iPhone/iPod Settings General >> Restrictions, and make sure they are disabled. Open the Apple...
Screen Time on Huawei devices
There can be problems with Screen Time on Huawei devices which are caused by inbuilt features. We have found that...
Troubleshooting Screen Time on an iPad or iPhone
If you are having issues with Screen Time not working on an iPad or iPhone then follow these steps to...
What ports does Screen Time use?
Android We only use the https port (443) for: screentimelabs.wpengine.com (website) screentimelabs.appspot.com (app) android.googleapis.com trk.kissmetrics.com (analysis). However, we would suggest...
When I make a change to settings, they aren’t updated on my child’s device
Sometimes the daily limit bar at the bottom of the totals screens doesn’t refresh. Just go into the daily limits...
When I press the Install button nothing happens
We’re not sure why this happens at the moment but the work around it is to reboot the device into Safe...
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