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Troubleshooting

Fixing Google Play Services

Screen Time uses Google Play Services to deliver messages to and from your child’s device, so it’s important that these...

How do I do a Reconnect?

Reconnecting can help if the child’s app doesn’t seem to be communicating properly with the parent’s app. Pairing code During...

How do I secure my account?

Sometimes crafty kids can get access to your Screen Time account and make changes to the settings. We’re going to...

How do I uninstall/delete Screen Time

Android There is an Uninstall option in the menu of the Screen Time app. You will need to uninstall Screen...

I can’t see my child’s web history

If you’re not sure what version of Android your child has click here. Android Marshmallow and Nougat Only the Web History feature...

I can’t see my child’s activity for the last few days

First, make sure that your child’s device has an Internet connection. Screen Time on your child’s device can work stand-alone...