= Android Only     = Apple Only     & = Android & Apple

Screen Time on kid's device

Because of the way that we install Screen Time on the child’s device now there will end up being 1 purple and 1 white Screen Time icon on there. That’s perfectly normal and if you try to open either of those icons you should be directed to the kid’s Screen Time app.

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This is the app that is installed on your child’s device that monitors their app usage and enforces the restrictions.

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The time & timezone for Screen Time is set on the child’s device, but first of all you need to make sure that the time settings in Android are correct, to do that follow the steps below;

  1. Set time in Android Settings >> Date & Time >> TimezoneAndroid time settings
  2. Then sync that in the Screen Time app on your child’s device, by going to Settings >> Advanced and tap Screen Time Zonecompanion app time

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The camera permission is needed to allow children to take photo’s to provide evidence for tasks that they complete.

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Android

Your children don’t need to have data on their devices to be able to use Screen Time, the settings that you set up in the lists like Daily Limit, Blocked Apps, School Time Blocker and Bedtime Blocker will be enforced regardless of whether your children’s devices has an internet connection. However there are some features of Screen Time that do need an active internet connection to work, and those are the Tasks and Play/Pause features.

If you or your child doesn’t have an internet connect when either a Task is approved or the Play/Pause feature is enabled then they won’t work.

Apple

You do need to have an internet connection for Screen Time to work on Apple devices.

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This happens automatically, when you temporarily unblock an app it will only be unblocked for as long as you have that app in the foreground. If you close the app or switch to another one then the original app will be blocked again.

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Parent’s Password

If you’ve lost the password that protects the Settings on your child’s device you can press the Send Reminder button on the password screen and that will send an email to you with your password in it.

No internet connection? If you can’t get an internet connection then the Send Reminder email won’t work. Check out this page for ways to get your device connected to the internet.

You didn’t receive the email with your password in it? Then please get in touch with our Support Team and we’ll try and help you recover it.

NOTE: Your email is sent to you in plain text, this password can only be used if you have access to the child’s device, it can’t be used to remotely access your Screen Time settings. This password is independant of your Log in password

Log in Password

If you’ve lost the password that you use to log into Screen Time for parents then you can reset it by pressing the Lost your password? link on the login page.

 

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Sometimes when you press the Send Reminder button on the password screen the email doesn’t end up in your inbox. It can sometimes be because the email address that was entered has a typo. Password’s are stored in the app on your device, so we can’t remotely reset them for you, however we are sometimes able to track the email that is sent out when you press the Send Reminder button.

So if you’re in this sticky situation then can you click the Send Reminder button again, and make a note of the email address in the popup. Once you have that email address contact our support team and we’ll see if we can find the password for you.

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Android

There is an Uninstall option in the menu of the Screen Time app. You will need to uninstall Screen Time from within the app and not through the normal method of uninstalling Android apps.Uninstall

If you’re child tried to deactivate Screen Time‘s “Device administrator” in order to uninstall as this will lock the device with your Screen Time password.

Apple

There are 2 steps to uninstalling Screen Time on Apple devices:

  • Remove the profile from the Apple Settings. In the Apple Settings General >> Profiles & Device Management >> Screen Time Profile >> Remove Management.
  • Uninstall the Screen Time app in the normal way by holding your finger on the app until all of the apps start wobbling, then press the X in the corner of the app to delete. NOTE: If the X doesn’t appear then make sure that the Deleting Apps restriction is turned off in Apple Settings General >> Restrictions.

remove profile

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Change Password

Android

Open the Screen Time app on your child’s device, open the Settings screen, then tap the “Lock” field. This opens up the Lock settings screen where you can change your password.

If you’re changing the password because you think that your kids have been able to figure it out, then check out this page for some more ideas on how to keep the password secure.

Apple

There isn’t a password for Screen Time on Apple devices, you do need to setup a passcode for the Apple device during the installation of Screen Time but this is controlled by Apple and not Screen Time.

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This password is only used on the kid’s device to lock the settings, it doesn’t protect any sensitive data.

The password is stored in plain text in private device storage, restricted to the app’s UID.  Physical access to the device and rooted device is required to extract it, so it’s secure to all but the most techy.

 

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We have disabled the multi window/split screen feature on most Android devices because this feature can be used by kids to get around the Screen Time limits and use apps without being tracked.

Your child will still be able to use apps when they are allowed access to them, however if they try to use apps through a multi window then Screen Time will block whatever apps they are trying to use through that feature.

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Screen Time on parent's device

We only ask for a the Contacts Permission so that parents that want to invite a friend to Screen Time can do so from their contact list.


NOTE: If you don’t want Screen Time to have this permission then you can disable it by going to Android Contacts >> Apps >> Permissions and disable Contacts.


So we don’t access the contacts unless you request us to by pressing the Open Contacts button. Which you can find by pressing the Invite a Friend option in the left hand menu.

invite a friend

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The pairing code is unique for each child and you can find the code for each of your children in the parent’s app by tapping on Account in the left hand menu and then Pairing codes.

NOTE: If you don’t see the pairing code in the parent’s app then please update the app to the latest version.

 

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Android

We only use the https port (443) for:

  • screentimelabs.com (website)
  • screentimelabs.appspot.com (app)
  • android.googleapis.com
  • trk.kissmetrics.com (analysis).

However, we would suggest adding port 80 for those 2 hosts just in case.
For older versions of Android (<4.3) you may also need to allow port 5228 for push messaging to work correctly.

If you’re not sure what all of this talk about ports and HTTPS means then you can forward this information to your Internet Service Provider and ask them to open the ports for you.

Apple

The only time that the Apple app would be blocked by a firewall is when the device is blocked and the VPN turns on. Please allow the following domains and IP addresses through your firewall if you’re having problems with Screen Time.

  • vpns.screentimelabs.com – 146.148.89.236
  • secure.screentimelabs.com – 107.178.250.221

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Android

Sometimes you want to block all apps on your child’s devices but you still want them to be able to make and receive phone calls. If so then you need to make sure that the Phone app, Contacts app and sometimes the SIM Toolkit app are not blocked.

The SIM Toolkit app isn’t on all devices, but if it is then it’ll be in the Screen Time lists.

Apple

By default the phone app on Apple devices is left unblocked to allow kids to make emergency calls if they need to.

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If you choose to log in through Google then you need a Gmail account, when you press the Google log in button the app searches for any Gmail accounts that you’re logged in with already on that browser or device and then gives you the option of which one you want to use. Your account will then be registered to that Gmail address, if you log in using a different Gmail address after that then you will create a new account.

However if you press the Facebook login button the app will search for a Facebook account that is logged in on that device or browser. Once it’s found one it will ask if you want to use it and if you accept it will search your Facebook account for the email address that’s attached to it. Screen Time will then use that email address to create your account and register it to that email address.

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There are apps that kids can use to cause problems with Screen Time, whenever we find out about one of those apps we add it to our naughty list and when Screen Time is installed on a device it auto blocks any of the apps that are on this list.

Naughty List:

  • Samsung Task Manager
  • Greenify
  • DU Battery Saver
  • DU Battery Saver Pro
  • Asus Auto Start Manager
  • Asus Mobile Manager

 

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Yes, other parents that are added to your Screen Time account can approve tasks and see almost everything that the first parent can see and do. The only thing that is different is that the first parent can add or remove parents from the account.

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Yes, you can add multiple parents and carers so that they can use the Screen Time app for parents. Just go to the parents page to set this up.

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There is a check box in Screen Time’s settings that enables all new apps to be automatically added to the blocked apps lists.

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Apple

When your child’s Apple device is blocked apps will be removed from the screen, they will be replaced after the blocked period has finished.

 Are your child’s apps and internet blocked on their device even though there shouldn’t be any of Screen Time features blocking the device at the moment?

This is Screen Time protecting itself. Our app needs to be running in the background so that it can track usage, so if the app is closed down by swiping it away from the running apps list then Screen Time will block the device until it’s restarted.

Check out the video to see it in action.

Sometimes kids swipe away apps to save battery, it would be best if they didn’t do this with Screen Time because they will be blocked each time they do.

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 There are some inbuilt parental controls on Apple devices that are called Restrictions. We can use some of these Restrictions to help safeguard Screen Time and prevent kids from making changes that might affect it.

Enable Restrictions

First of all you’ll need to enable Restrictions.

  1. Open Settings >> General >> Restrictions
  2. Tap Enable Restrictions
  3. Setup a passcode to prevent kids from changing your settings.

Deleting Apps

Enabling this restriction prevents kids from deleting Screen Time from the device. Remember it means that they won’t be able to delete any other apps from the device either.

  1. Open Settings >> General >> Restrictions
  2. Scroll down to Deleting Apps and tap the switch to prevent apps from being deleted.

Location Services

These services allow apps to determine the approximate location of the device. Screen Time uses this service to help track app usage.

  1. Open Settings >> General >> Restrictions >> Location Services >> Screen Time and make sure that it’s set to Always.
  2. Then while on the Location Services page go back to the top of the page and select Don’t Allow Changes.

Mobile/Cellular Data Use

If the device has a mobile/cellular data connection, this can be turned off in the Apple Settings, if that happens then Screen Time can’t contact our servers.

  1. Check that mobile/cellular data is turned on. Open Settings >> Mobile/Cellular Data, scroll down and make sure it’s enabled for the Screen Time app.
  2. Go into Settings >> Restrictions >> Mobile/Cellular Data Use and choose Don’t Allow Changes.

Background App Refresh

Allows apps to refresh with the latest information in a way that efficiently uses power without affecting the way you use your device.

  1. Check that it’s turned on by going into Settings >> General >> Background App Refresh, scroll down and make sure that Background App Refresh is enabled for Screen Time.
  2. The open Settings >> General >> Restrictions >> Background App Refresh and choose Don’t Allow Changes.

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You need to be running at least iOS 9 on the iPhone, iPad or iPod in order for Screen Time to work.

Not sure what version of iOS you’re running? Then check out Apple’s help page by clicking here.

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Screen Time for iPhone, iPad and iPod is not able to recognize individual apps being used. It knows when the device is being used and when it’s not, you’ll see this reflected in the App Log where it will show you how much time was spent on the device as a whole.

NOTE: We would like to display the app log with all of the different apps used on there, but this a restriction of Apple’s platform and until they change their policy we can’t improve this feature.

 

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Screen Time for iPhone, iPad and iPod is not able to recognize individual apps being used. We can block all apps or no apps so when you turn on features like the Daily Limit and Bedtime Blocker they will be enabled for all apps.

NOTE: We would like to be able to give parents more control over what apps are included in the Screen Time features, but this a restriction of Apple’s platform and until they change their policy we can’t improve this feature.

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Kids can delete the Screen Time app from their iPhone, iPad and iPod BUT this won’t stop it from working. Even though the app is deleted the profile that is installed on the device keeps the restrictions working.

However there is a way to prevent Screen Time from being deleted using Apple’s restrictions. Check out this page to see how.

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This passcode is the one that is set up on the iPhone, iPad or iPod. You don’t have to create a new passcode for the profile.

So if you don’t already know this passcode then you will need to find it out before installing.

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After apps have been blocked on a iPhone, iPad or iPod the apps aren’t put back into the folders they were before the blocking started.

But there’s a way to help prevent this now, we’ve cooked up the Layout Fixer which will keep all of your kids apps in the same place. It’s another small app that you’ll need to install on the device, to see how to get it installed click here.

 

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If you paid for your subscription through iTunes using the Go Premium button in the Apple version of Screen Time.

Apple controls those payment and not Screen Time so, we’re sorry, but we can’t issue refunds. Follow the steps below to get a refund from Apple.

NOTE: iTunes and App Store refunds usually take two days to process and you might be contacted by Apple so they can check the reason for the refund.

Refunds through iTunes

  1. Open iTunes on either your Mac or Windows PC.
  2. Click on your name at the top and in the dropdown select Account Info.
  3. Type in your password when prompted in order to proceed.
  4. Click on See All under your Purchase History.
  5. Click on the arrow next to the purchase batch that contains the purchase you’d like a refund for.
  6. Click on Report a Problem next to the single purchase you’d like a refund for, unless there is only one, then you may use the large Report a Problem button.
  7. You will be taken to Apple’s website. Follow the steps after signing in and request the Refund option and explain why.

Refunds using the web

  1. Go to Apple’s problem reports page: http://reportaproblem.apple.com/
  2. Login with your Apple ID user name (typically your email address) and password.
  3. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  4. Find the purchase you want refunded.
  5. Select Report a Problem to the right of the purchase.
  6. Select the reason you want the refund.
  7. Fill in the description, as appropriate.
  8. Select Submit.

How to get a refund using your iPhone or iPad

Apple hasn’t built any links to problem reporting into the iTunes Store or App Store apps, so if you’re stuck using the web on your iPhone, iPod touch, or iPad as well. If it’s more convenient, you can go directly to problem reporting via your email receipt.

  1. Launch Mail from your Home screen.
  2. Search for “Your receipt from Apple” if it’s not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there’s no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot…)
  4. Tap the purchase you want to report.

From this point on you’re in Safari and performing the same steps as described in the web browser section, above.

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If you are having issues with Screen Time not working on an iPad or iPhone then follow these steps to ensure everything is set up correctly:

  1. Check that Screen Time is installed on your child’s device and is running in the background*
  2. Check that Location Services are enabled for Screen Time on your child’s device. If this is being disabled then you can prevent that by opening Apple Settings >> General >> Restrictions >> Enable Restrictions. Then scroll down to and tap Location Services finally tap Don’t Allow Changes.
  3. Open Screen Time on your child’s device and follow any instructions to walk through installing the device management profile.

*Be aware that if your child is currently in a blocked Screen Time period like a Pause or Bedtime Blocker or if they have already used up their daily limit then Screen Time may be hidden (along with all the other non-system apps) on their device.

Are you still having problems? Then get in touch with our support team and we’ll see if we can help you figure out why Screen Time is not working for you.

Want to know how Screen Time on iOS differs from Android? Have a look here.

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Up to this point Screen Time has grown up surrounded by loving Androids. Apples platform is a very different beast. As such, Screen Time works a little differently on iPads and iPhones.

Key differences on Apple devices

 

Per app monitoring or blocking

Unfortunately Apple makes it impossible for us to determine which app is being used on an iPad or iPhone. As such we are unable to provide per app monitoring or blocking rules and it becomes an ALL OR NOTHING affair. Either the iPad or iPhone is in use or it isn’t. Either device usage is allowed or it is blocked.

We do still support Play/Pause, Bedtime Blocker and School Time Blocker. And we still support Daily Limit but when it is enabled then any iPad/iPhone usage will count towards the limit and when the time is up we will block all the non-system apps on the device. When the apps are blocked they will disappear. When the blocked period is over the apps will return but they will now be alphabetically ordered. This new ordering is due to a limitation with Apples mobile device management tools we are using to enforce blocking.

Web or Search history

We are unable to view web searches or web history on Apple devices and so we are unable to send that info back to you.

Email Notifications for new apps

At the moment this isn’t a feature isn’t included but it is one we could support in the future. If you’d like to see this feature please get in touch and let us know.

Apps are re-arranged

After a blocked period iOS will not put the apps back in the same place as they were before the device was blocked. So if your child has lots of folders with apps in them, then it will mess up their organisation. To prevent this please follow the steps on this page.

Having problems with Screen Time on an iPad or iPhone? Then have a look here.

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Nope both the default installed Phone and Alarm will continue to work even when the device is blocked.

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Yes you can but there are certain restrictions that Screen Time uses so it would be best if these were not changed:

  • Rating Apps
  • Game Center
  • Safari
  • YouTube
  • iTunes
  • Camera
  • PhotoStream
  • In App Purchases
  • Assistant
  • Explicit Content

To see Restrictions that help Screen Time run smoother check out this page.

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Your account ID is individual to your account. It’s mostly useful for our customer support team when troubleshooting.

So if they ask for it can you open Screen Time on the iPad/iPod/iPhone press the More button at the bottom and you should see the Account ID on that screen.

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When you install a profile on an Apple device you need to set up a passcode if you don’t already have one set up. Once set up there will be a passcode on the device to unlock it, this is something that we had to do in order to get Screen Time to block apps on Apple devices.

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Account Managment

The pairing code is unique for each child and you can find the code for each of your children in the parent’s app by tapping on Account in the left hand menu and then Pairing codes.

NOTE: If you don’t see the pairing code in the parent’s app then please update the app to the latest version.

 

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Bad and unclear refund policies are frustrating. We never want parents to feel cheated by paying for Screen Time. So our policy is simple: if you’re unhappy with Screen Time for any reason, get in touch and we’ll take care of you.

NOTE: If you purchased Screen Time through iTunes, then please read this page.

Examples where we’d grant a full refund

  1. If you were just charged for your next month/ 6 months / year of Screen Time, but you meant to cancel, we’re happy to refund that charge.
  2. If you tried Screen Time for a month, and you just weren’t happy with it, we’ll refund your money.

Where we’d grant partial refunds

  • If we fail at providing you service (e.g. we never responded to a support request, or Screen Time didn’t work for many days/weeks), we’d issue a partial credit to your account.

At the end of the day, every situation is unique. There are bound to be some cases that don’t exactly match the above examples so don’t hesitate to get in touch and tell us what’s going on.

We’re very nice people and we’ll always do our best to make things right!

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If you don’t want to use Screen Time anymore and want us to remove all information from our servers then first thing you’ll need to do is uninstall Screen Time from your child’s device. Then you can delete your child’s profile from Screen Time and this will remove any information on our servers for your child.

Then please contact our support team and ask them to delete your account from our servers for you. This will delete any remaining information about your account, which is just email address and country.

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The email address that you signed up with is what we use to identify and find your account in our system, without it, it’s very difficult to find your Screen Time account and reset your password. If you can’t remember it then there are a few things that you can try that might help jog your memory:

  • What are your Facebook and Gmail email accounts? You might have signed up with either of these options without noticing as the sign in process can be pretty quick!
  • Search your email accounts for emails from Screen Time Labs, if you have an email from us then there’s probably a Screen Time account associated with that email.
  • Think of all of the email addresses that you might have used to sign up with, and send them all through to our support team and we’ll search for each one.
  • If there is a common email address that you use then tell us what it is and we’ll try searching for that with common suffixes like .com, .net, etc.
  • Do you have a work , sporting club or community email address? Could it be that one that you signed up with?
  • Do you have an email address that was provided by your internet provider? E.g Comcast?
  • If you’re using Gmail, open the Settings >> Accounts and see if there are any alias email addresses or POP3 accounts attached to the address you’re using.

We hope those help, if they do and you remember the email address or think of one it could be then contact our support team on support@screentimelabs.com and let us know so we can confirm for you.

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Usually you can log in to Screen Time using any of these 4 browsers. If you can’t then there are some security settings and steps that you can go through to try and get logged in.

Which browser are you trying to log in with?

Firefox

  1. Open Preferences in Firefox and select Privacy in the left hand menu.
  2. open preferencesUnder History if either Never remember history or Use custom history is selected then change to Remember History.never remember
  3. If you have Use custom history selected and you want to keep it that way, then if you will need to uncheck Always use private browsing mode to be able to log in to Screen Time.always use private browsing
  4. Try disabling all Firefox add-ons, specifically any that are ad-blockers e.g Ghostery and uBlock. If you open Firefox in Safe Mode all add-ons are disabled so that’s a good way to test this. Check out this page to see how to do that.
  5. None of that works? Contact our support team using support@screentimelabs.com.

Chrome

  1. Sometimes the temporary files stored by the web browser can cause problems with the log in, to clear them clear the web cache. Check out this page to see how to do that.
  2. Try disabling all Chrome extensions, specifically any that are ad-blockers e.g Ghostery and uBlock. If you open Chrome in Incognito Mode all extensions are disabled so that’s a good way to test this. Check out this page to see how to do that.
  3. Make sure blocking of third party cookies are turned off. To do that open Chrome Settings >> Advanced Settings >> Content Settings and uncheck the box there.third party cookies
  4. None of that works? Contact our support team using support@screentimelabs.com.

Safari

  1. Try going to Settings >> Safari >> Privacy & Security >> Block Cookies. If that’s set to ‘Always Block’ or ‘Allow from Current Website Only’, change it to ‘Allow from Websites I Visit’.
  2. Sometimes the temporary files stored by the web browser can cause problems with the log in, to clear them clear the web cache. Check out this page to see how to do that on Apple laptops and desktops and this page for mobile devices.
  3. Still not working? Contact our support team using support@screentimelabs.com.

Internet Explorer

  1. Check to see if you’re running Internet Explorer 9 or a more recent version, you won’t be able to log in on earlier versions of Internet Explorer. Check out this page if you’re not sure how to check your version.
  2. If you’re using Internet Explorer on a mobile device then Google login won’t work, please contact support support@screentimelabs.com and we’ll try and help you find a workaround.
  3. Sometimes the temporary files stored by the web browser can cause problems with the log in, to clear them clear the web cache. Check out this page to see how to do that on Windows laptops and desktops.
  4. Try disabling all add ons, specifically any that are ad-blockers e.g Ghostery and uBlock. Check out this page to see how to do that.
  5. Still not working? Contact our support team using support@screentimelabs.com.

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Android

All of the premium features are in the free trial, we don’t hide any features if you haven’t subscribed yet. After your free trial has finished then you will not have access to the premium features anymore, you will only be able to use the free features. To see what those features are for Android devices check out our pricing page.

Apple

All of the premium features are in the free trial, we don’t hide any features if you haven’t subscribed yet. For Apple devices  there are a couple of features that aren’t available that are in the Android version, these are:

  • Choose which apps to block
  • Web & Search history

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If you already have a Screen Time account and would like to add a new email address in there that isn’t a Google or Facebook address then you’ll need to follow these steps:

  • Open Screen Time for parents.
  • Press the Parents section in the left hand menu.
  • Add the address in there and press the Invite button.
  • Open your email inbox and press the activation link in the email that is sent to you.
  • Now open the Screen Time log in page and press the Lost Your Password link in the bottom left hand corner.
  • Open the reset password email and create a password.

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If you want to delete a child’s profile you need;

  1. To go into the Screen Time app and press the arrow next to the profile that you want to delete.
  2. Then press the edit button on your child’s profile image.
  3. Lastly you will see the Delete button at the bottom.

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If you want to delete a device from a child’s profile you need to go into the Screen Time app on your device and press the arrow next to the profile that you want to delete. Then scroll down until you see the device you want to delete and press the trash can icon in the top right of the screen.

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There are three options in the parent’s Screen Time app. Under the Parents menu item you can choose whether you receive email notifications, news and update emails, and the daily email summary of your child’s activities.

 

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Parent’s Password

If you’ve lost the password that protects the Settings on your child’s device you can press the Send Reminder button on the password screen and that will send an email to you with your password in it.

No internet connection? If you can’t get an internet connection then the Send Reminder email won’t work. Check out this page for ways to get your device connected to the internet.

You didn’t receive the email with your password in it? Then please get in touch with our Support Team and we’ll try and help you recover it.

NOTE: Your email is sent to you in plain text, this password can only be used if you have access to the child’s device, it can’t be used to remotely access your Screen Time settings. This password is independant of your Log in password

Log in Password

If you’ve lost the password that you use to log into Screen Time for parents then you can reset it by pressing the Lost your password? link on the login page.

 

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Sometimes when you press the Send Reminder button on the password screen the email doesn’t end up in your inbox. It can sometimes be because the email address that was entered has a typo. Password’s are stored in the app on your device, so we can’t remotely reset them for you, however we are sometimes able to track the email that is sent out when you press the Send Reminder button.

So if you’re in this sticky situation then can you click the Send Reminder button again, and make a note of the email address in the popup. Once you have that email address contact our support team and we’ll see if we can find the password for you.

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Subscriptions

Yes you can (as long as your subscription isn’t through iTunes). If you decide to change your subscription plan email our support team using support@screentimelabs.com and they will help change it.

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There are three ways to pay for a Screen Time subscription:

  • Credit card and debit card
  • PayPal
  • Through iTunes, please read this page if you’re thinking of subscribing this way

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  • We accept Credit or Debits cards that are either Visa, MasterCard, or American Express.
  • PayPal payments.
  • If you have an iTunes account and an Apple device then you can pay using iTunes.

NOTE: Unfortunately we can’t accept American Express cards that are registered in Mexico.

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You can subscribe through iTunes as well as by credit and debit card. There are a few things that are different when it comes to iTunes subscriptions:

Subscribing

  • Apple charge a commission on payments through iTunes so subscriptions through iTunes are higher than if you pay by credit/debit card. If you’d prefer to sign up using your credit/debit card visit our website and subscribe on there.
  • We strongly recommend you use your own Apple device and iTunes account, and not your child’s, to subscribe to Screen Time or else your child will have control over the account and be able to cancel it.
  • If you log out of your iTunes account and log in to another on the same device, the subscription purchase you made with the first account may be remembered by the device, which will prevent you subscribing with the second account. You may need to uninstall Screen Time to reset the device fully.

Cancellations/Refunds

  • Apple don’t allow us to cancel subscriptions on your behalf, or offer refunds. If you need to cancel then click here to see how.
  • If you want to request a refund you’ll need to contact Apple check out how to do that here. We do our best to be fair and offer refunds to parents that ask for them but with iTunes subscriptions it’s out of our hands.
  • Only parents who know the password to the iTunes account that was used to subscribe can cancel the subscription.
  • If you cancel your subscription or get a refund, we won’t know until your last payment expires. Shortly after this, you’ll receive emails to let you know your Screen Time subscription has ended.

Renewals

  • iTunes subscription prices may be changed by Apple, for example if currency exchange rates or sales tax rates change. This is out of our control, but you will always be notified of the price of your next renewal before it’s due.
  • Apple may not be able to process your renewal in the following situations:
    • You’re signed of the iTunes account you used to subscribe.
    • You’ve left all the devices that are signed into this account switched off.
  • NOTE: If your Screen Time subscription ends unexpectedly, sign in to this iTunes account and log in to the Screen Time iOS app.
  • If you want to change your subscription period for example from a monthly to annual, you will need to cancel your subscription via iTunes, then wait for your Screen Time subscription to expire. You can then subscribe again using your preferred billing frequency.

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Cancelling your iTunes subscription is a little different but is still simple and can be done through the Screen Time on the parents Apple device.

  1. Tap the Account button in the left hand menu of Screen Time on the parent’s device.
  2. Tap the button that says Manage iTunes Subscriptions.IMG_0009.PNG 640×1136
  3. There should only be one subscription on this page, tap that subscription to select it.subscriptions page iTunes
  4. Should you want to cancel follow the instructions at the bottom of this page and tap the switch next ot where it says Automatic Renewal.toggle automatic renewal

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If you signed up using your credit card or debit card (not through iTunes), then you can update your card details from within Screen Time for parents.

Open Account from the left hand menu and you will see a button in the Subscription section that says Update Card Details.

Update card details button

Press that button and a box will pop up where you can update your card details. If the box doesn’t pop up for you then make sure that all ad blockers and other browser extensions are turned off and try again.

card details entry

Please let us know if you have any problems with that.

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Sorry you can only pay for Screen Time with either a monthly, 6 monthly or yearly subscription. We understand that the subscription style payment isn’t going to be for everyone but we decided on it because we think it allows us to provide the best service to our customers where we can continually develop new features, provide general updates and fix bugs.

Obviously we’d love for any person that wants to use the app to be able to, but we believe strongly that a subscription service is best and I’m sorry we don’t think we’ll be changing to a one time payment in the near future.

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You can have as many children on your Screen Time subscription as you want. You do not need to have one subscription per child.

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Yes at the end of your subscription you will be automatically renewed and charged again so that you don’t have to remember to resubscribe. You can manage your subscription through Screen Time on your device by going into Account >> Subscription.

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If you want to cancel your subscription with Screen Time you can do so by going into Account >> Subscription.

NOTE: If you signed up through iTunes then please read the instructions on this page which explain how to cancel.

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Screen Time Features

Daily Limit

For each child on your account, you will see a Daily Limit bar that shows you how much of the limit has been used today and how much is left.

 

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We have designed Screen Time for both parent’s and children, because they are using the app as well 😉

So we give clear notices to children when they are being blocked, telling them why it’s happening and what their options are. When the child reaches their Daily Limit and then tries to open an app that’s limited they will see this screen.

For kids

When kids are blocked they can choose one of the following options:

  • Do a task for more Screen Time – this refers to the Tasks feature, where they can complete a task and if you (the parent) approves it they will get some more time to spend on their apps.
  • Show me apps I can still use – tap this and the child will see any apps that aren’t blocked by the Daily Limit that they can still use.
  • Show me apps I’ve used today – to give kids a reminder of how long they’ve spent on their devices, this button will show the total amount of time they’ve spent on their device today.
  • Close – this will close the screen, but the screen will pop up again if the child tries to open the blocked app again.

For parents

Scrolling down this page a bit you’ll see a section title Parents, these are your options.

  • Change ‘Daily Limit’ settings – maybe you’re feeling generous and you think that the Daily Limit is too short and your child deserves some more time on their device. Tap this button and change the Daily Limit settings from your kid’s device.
  • Temporarily un-block app –  are you (the parent) making some updates on your child’s device? Or maybe you need to use the device to look something up quickly? Then tap this button, enter your password and you will have 3 minutes until it’s blocked again.
  • Uninstall Screen Time – do you need to remove all of the limits right now? Then tap this button, enter your password and you can uninstall Screen Time from the child’s device.

 

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If you see Limited next to an app it means that it’s included in the Daily Limit, so when the limit is reached this app will be blocked along with all the other apps that are limited.

If Limited isn’t next to an app then it’s not included in the Daily Limit and that means it can be used as much as your child wants without being blocked.

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Enable WarningYes! If you go into the Settings of the app on your child’s device and into the Daily Limit there is a checkbox that allows you to enable a 5 minute warning. This will be shown on your kid’s screens when there is 5 minutes before their Daily Limit is reached.

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Android

Sometimes you want to block all apps on your child’s devices but you still want them to be able to make and receive phone calls. If so then you need to make sure that the Phone app, Contacts app and sometimes the SIM Toolkit app are not blocked.

The SIM Toolkit app isn’t on all devices, but if it is then it’ll be in the Screen Time lists.

Apple

By default the phone app on Apple devices is left unblocked to allow kids to make emergency calls if they need to.

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Yeah the Bedtime Blocker works independently of the Daily Limit, so even if there is time left in the Daily Limit when bedtime starts the apps in the Bedtime blocker list will still be blocked.

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Tasks

Open Screen Time on your device and press Tasks in the left hand menu, then press New+ in the top right of the screen.  That will open the new task screen and you can create a new task that your children can complete either Daily, Weekly or Monthly.

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Yes, other parents that are added to your Screen Time account can approve tasks and see almost everything that the first parent can see and do. The only thing that is different is that the first parent can add or remove parents from the account.

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Sorry, not at the moment. You can only set tasks to be completed either daily, weekly or monthly. But you can’t choose which days of the week the tasks need to be completed.

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No, the Tasks only add time to the Daily Limit, so if the Daily Limit is turned off then Tasks won’t work.

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Play & Pause

Play and Pause time is continuous, so it will start counting down from the moment you press the Send button.

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Cancel Free play mode

You can cancel the Free play mode at any time by tapping the red button at the bottom of the screen.

Cancel Instant pause

When a child’s device is Paused you will see the status on their picture. You can tap the picture again to unpause the device.

You can also cancel a Pause from the child’s Android device (this will not work on Apple) if you need to. Just open the Screen Time app on your child’s device and tap the yellow bar at the bottom.

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Yes you need to be connected to the internet for Play or Pauses to make it through to your children’s devices.

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The Play or Pause will not reach them and it does not get applied once they reconnect to the internet. The Play or Pause features are time sensitive so it would be confusing if your children reconnected to the internet after a week and all of the past weeks Plays and Pauses arrived at the same time.

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Yes, as soon as you press the button. So be careful!!!

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Free play mode

Yes, the maximum you can send at one time is 23 hours and 59 minutes which you can enter in the Custom time section at the bottom of the page below.

Instant pause

You can’t set a time limit for Instant Pause, it will continue until you turn it off again. To turn off a Pause just tap your child’s Picture (it will have an arrow on it to show that it’s Paused).

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Bedtime Blocker

The time (bedtime and school time start and end times) are the local – e.g. for bedtime, the parent will see 8pm to 7am from the remote, and the child’s device will have bedtime set to 8pm to 7am on their device, regardless of which time zone they are both in.

There is no need to manually override the time zones on the devices.

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Android

Sometimes you want to block all apps on your child’s devices but you still want them to be able to make and receive phone calls. If so then you need to make sure that the Phone app, Contacts app and sometimes the SIM Toolkit app are not blocked.

The SIM Toolkit app isn’t on all devices, but if it is then it’ll be in the Screen Time lists.

Apple

By default the phone app on Apple devices is left unblocked to allow kids to make emergency calls if they need to.

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On the “Bedtime Blocker” settings screen you can select apps that will be blocked between bedtime start and bedtime end (useful for allowing reading apps at bedtime). All apps are blocked after “lights out” time (useful to stop your child reading all night).

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Yes, just set Lights Out to the same as “bedtime end”. That way it never takes effect. We’re planning to add an on/off switch for it soon.

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Yeah the Bedtime Blocker works independently of the Daily Limit, so even if there is time left in the Daily Limit when bedtime starts the apps in the Bedtime blocker list will still be blocked.

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We understand that it’s important that children be able to get help in an emergency. So just create a direct dial/direct message shortcut on the home screen for the numbers that you want to allow.

For more information on how to do that please take a look at this article.

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School Time Blocker

The time (bedtime and school time start and end times) are the local – e.g. for bedtime, the parent will see 8pm to 7am from the remote, and the child’s device will have bedtime set to 8pm to 7am on their device, regardless of which time zone they are both in.

There is no need to manually override the time zones on the devices.

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Android

Sometimes you want to block all apps on your child’s devices but you still want them to be able to make and receive phone calls. If so then you need to make sure that the Phone app, Contacts app and sometimes the SIM Toolkit app are not blocked.

The SIM Toolkit app isn’t on all devices, but if it is then it’ll be in the Screen Time lists.

Apple

By default the phone app on Apple devices is left unblocked to allow kids to make emergency calls if they need to.

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When the School Time Blocker is enabled it works Monday through to Friday. At the moment there isn’t a way to change the school days.

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Daily Summary

No the Daily Summary shows app usage per child. If the child has two devices then it adds the usage together.

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This feature is only available on Android devices

Web History shows you the website and web pages that were visited by your children, so you can make sure that they aren’t viewing anything that’s unsuitable. Search History tells you what terms your children are searching for in search engines like Google.

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This feature is only available on Android devices

Web History shows you the website and web pages that were visited by your children, so you can make sure that they aren’t viewing anything that’s unsuitable. Search History tells you what terms your children are searching for in search engines like Google.

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Top 10 questions

When your child’s Apple device is blocked apps will be removed from the screen, they will be replaced after the blocked period has finished.

 Are your child’s apps and internet blocked on their device even though there shouldn’t be any of Screen Time features blocking the device at the moment?

This is Screen Time protecting itself. Our app needs to be running in the background so that it can track usage, so if the app is closed down by swiping it away from the running apps list then Screen Time will block the device until it’s restarted.

Check out the video to see it in action.

Sometimes kids swipe away apps to save battery, it would be best if they didn’t do this with Screen Time because they will be blocked each time they do.

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The pairing code is unique for each child and you can find the code for each of your children in the parent’s app by tapping on Account in the left hand menu and then Pairing codes.

NOTE: If you don’t see the pairing code in the parent’s app then please update the app to the latest version.

 

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Android

Because of Google’s policies we’re not allowed to publish an app on the Google Play Store that has a password protecting uninstall. So if you installed Screen Time on your child’s device from the Google Play Store they will be able to uninstall it without the password.

But don’t worry! There’s a version of Screen Time that you can install that password protects uninstall, to install that version follow the instructions on this page.

Apple

Unfortunately there isn’t a way to password protect uninstall on Apple devices, however you can prevent kids from deleting apps from their Apple devices:

  • Open Apple Settings >> General >> Restrictions and enable restrictions.
  • While still in the Restrictions page scroll down to Deleting Apps and tap it so that the slider is on the left.
  • This will prevent any apps from being deleted, not just the Screen Time app.

NOTE: To see other restrictions that can help Screen Time run smoother check out this page.

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Updating Screen Time on your child’s device will depend on the version of Screen Time that you’re currently using.

Android

Google Play

If you installed Screen Time on your child’s device from the Google Play Store then you can update it from with the Google Play Store app on your child’s device. It would be best to have the Screen Time app auto updated so follow the steps below to do that:

  1. Open the Google Play Store app Google Play Store.
  2. Tap Menu Menuand then My apps & games.
  3. Select the app you want to update.
  4. Tap More More.
  5. Check the box next to “Auto-update.”

Or if you want to manually update or have all apps on the device auto update check out Google’s help page for more info.

Screen Time Website

If you installed Screen Time on your child’s device using the steps on this page, then the app will keep itself updated. Your child will get a pop up on their device, they will have to update in order to carry on using the device.

Check out our blog post about this feature for more info. You can force the app to check for an update. To see how to do that check out this short video.

NOTE: Unknown Sources needs to be enabled in Android Settings >> Security for the app to be updated

Apple

Most Apple devices have automatic updates turned on by default, however you can check if the app on your kid’s device is up-to-date by:

  1. Open the Apple App Store
  2. Tap Updates in the menu at the bottom of the page
  3. If you see Screen Time in that list then you can tap update to get the latest version.

 

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unknown sourcesWhen you enable Unknown Sources it allows you to install or update apps that are not on the Google Play Store, check out this page to read more about the version of Screen Time that isn’t on the Google Play Store.

So to make sure that Screen Time stays up to date on your child’s device you’ll need to keep Unknown Sources enabled which you can do by opening Android Settings >> Security >> Enable unknown sources.

But you don’t have to keep Unknown Sources enabled for Screen Time to run once it’s installed so feel free to disable it again after Screen Time is installed if you prefer.

This blog article explains what it means to the security of your child’s device to disable Unknown Sources.

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What versions of Android can I install Screen Time on?

At the moment you can only install Screen Time on Android version 4.x and higher. If you’re not sure what version of Android you’re running then open Android Settings and scroll down and press About Phone.

iOS (iPhone/iPad)

We have released a version of Screen Time for Apple devices (iPhone, iPad & iPod), it will work on any device that has iOS 9 or later on it. Not sure what version of iOS you’re running? Then check out Apple’s help page by clicking here.

Kindle Fire

We have a version of Screen Time that works on Kindle Fire but we’re waiting for Amazon to approve the app. Screen Time will not work on the very first generation of Kindle Fire, check out this page to identify what generation you have.

In the meantime you can install Screen Time manually on the Kindle using the link below:

https://screentimelabs.com/k-install-options/

Windows Phone/PC/Xbox

There isn’t a version of Screen Time for Windows Phones, Windows Desktops or Xbox. In the future we hope that Screen Time can help with all of these devices, so if you want an update on that just send an email to support@screentimelabs.com.

Chromebook

Sorry! We don’t have a version of Screen Time for Chromebooks yet. Hopefully in the future………….

Barnes & Noble Nook

There isn’t a way to install Screen Time on Nook devices at the moment as you can only install the app through the Google Play Store.

Xiaomi Devices

At the moment there seems to be a problem with getting Screen Time to run properly on these devices. Even though you can install the app and it runs, it looks like there is something in these devices shutting down the app or stopping it from running in the background.

Meizu Devices

Screen Time doesn’t work on Meizu devices because of their inbuilt security features.

Wiko Devices

Screen Time doesn’t work on Wiko devices because of their inbuilt security features.

Oppo Devices

Screen Time doesn’t work on Oppo devices because of their inbuilt security features.

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Change Password

Android

Open the Screen Time app on your child’s device, open the Settings screen, then tap the “Lock” field. This opens up the Lock settings screen where you can change your password.

If you’re changing the password because you think that your kids have been able to figure it out, then check out this page for some more ideas on how to keep the password secure.

Apple

There isn’t a password for Screen Time on Apple devices, you do need to setup a passcode for the Apple device during the installation of Screen Time but this is controlled by Apple and not Screen Time.

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We are developing new features Screen Time all the time so we do not maintain translated versions as we would need to update the translations every time we updated a feature. But if you are interested in translating Screen Time to your language, please get in touch.

Languages Supported

  • English
  • German
  • Spanish
  • Russian
  • Korean
  • Portugese
  • French
  • Italian

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Yes, but the way that you install Screen Time is different depending on what type of device you’re using, read this blog article for more info:

  • Tablets: If you have a tablet with Restricted Profiles then you will need to install Screen Time on the first profile and then you can enable it on the restricted profile from with Android Settings Users. For more information on how to set that up click here.
  • Phones: If you have a phone with normal User Profiles then just install and setup the Screen Time app under each profile for each child. Screen Time will then monitor and manage each profile completely independently. For more information on how to set that up click here.

NOTE: If you have a device with Android 5.0 installed (not sure what version you have? Then take a look at this FAQ). Then there is a known bug with that version of Android and it will not allow you to install Screen Time on a secondary profile. But this has been fixed in Android 5.1 so update your device to fix. If you’re not able to upgrade, then there is a techie way to install Screen Time, check it out here.

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