Frequently Asked Questions Search For Help CenterFAQParent’s app Why has the school blocker been removed? & How to sign out of the parent’s app How do I add another device for my child? How can I delete a schedule? Adding another child VIEW ALL Kid’s app – Apple See how long kids have used each app What restrictions should I enable? Why do my kid’s apps keep disappearing? Where can I find my account ID? Can I turn restrictions back on after installing? VIEW ALL Kid’s app – Android How to disable Emergency Calls Child can’t use the multi window/split screen feature How secure is the PIN? What is the Companion App (Screen Time for Kids)? Time and date settings in Screen Time & Android VIEW ALL Account & Payment What is the notice period for cancelling? Can I change my plan later? How is an iTune’s subscription different? How do I cancel my iTunes subscription? Getting a refund through iTunes VIEW ALL Most popular articles Screen Time on Huawei devices How do I uninstall/delete Screen Time & Install Device Management Profile on an iPad or iPhone Keeping your PIN secure Connect to the internet through USB FeaturesDaily Limit How does the Daily Limit work if your child has multiple devices? What does my child see when the Daily Limit is reached? How do I know how much of the Daily Limit my child has today? Why do I see Limited next to some apps? VIEW ALL Tasks How do I create a new Task? Do Tasks add time to the Bed blocker, Schedules, or Blocked apps list? Can I set up weekly Tasks for specific days? Does an approved Task show up for all parents on an account? & VIEW ALL Bed Blocker Do I need to account for different timezones when setting the bed blocker or schedules? If the daily limit hasn’t been reached will bed blocker block apps? & Can I switch the Lights Out feature off? What’s the difference between “bedtime” and “lights out”? VIEW ALL Schedules How can I delete a schedule? How can I enable my child to make phone calls? & Do I need to account for different timezones when setting the bed blocker or schedules? VIEW ALL Free Play Mode & Instant Pause How do I cancel Free Play Mode? Is there a time limit for Instant pause? & Does Play or Pause take effect immediately? & What happens if my children aren’t connected to the internet when I send a Play or Pause? & Do you need to be connected to the internet for Play/Pause to work? & VIEW ALL Reporting Can you track widgets and music apps? Does the Daily Summary show app usage per device? VIEW ALL Web Filtering What is Web Filtering? What are the Web Filtering categories? Which Web Filtering categories are restricted by default? Which Web Filtering categories are allowed by default? What does my child see when a website is restricted? What are allowed websites in Web Filtering? VIEW ALL Geolocation How does geolocation work? How do I upgrade my subscription to geolocation? How do I enable geolocation on my child’s device? What is Geolocation? VIEW ALL
